Deliveries, Changes & Returns
Can I change or cancel my order?
Our orders are dispatched promptly, therefore we are unable to amend your order once it has been placed. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods. With the exception of custom made items, this cancellation right does not apply to the products listed as exclusions in our returns policy unless they are faulty.
Can I add items to my order?
Items cannot be added to an order once it has been placed. You will need to place a new order for the additional items.
Can I remove items from my order?
It is not possible to remove items from an order once it has been placed. Once you have received your order you will need to follow our returns process for the unwanted items.
How do I change my delivery address?
For security and fraud prevention the delivery address cannot be changed once the order has been placed.
Alteration Service - Curtains
For our ready made curtains, after placing your alteration measurement with us, you have a 48 hour to make any changes. During this time your order will not be processed and you may cancel your order by contacting us on 07495 125094.